Information
At Full Circle Labs, we are committed to providing clear guidelines for our services. Understanding our policies on scheduling, payments, and privacy helps ensure a smooth and professional experience for everyone. We value transparency and aim to address common questions upfront.
Frequently asked questions
Full Circle Labs is dedicated to delivering exceptional service while upholding the highest standards of professionalism and integrity. Our policies are designed to protect both our clients and our operational efficiency. We believe in clear communication and setting proper expectations from the start.
What important rules or guidelines do customers need to know when using your services, especially regarding scheduling, payments, or privacy?
Cancellation Policy – 24‑Hour Notice Required
Full Circle Labs values your time and strives to maintain efficient scheduling for all clients. To ensure availability and operational consistency, we require a minimum of 24 hours’ notice for any cancellation or rescheduling.
Policy Terms
- Cancellations or rescheduling requests must be made at least 24 hours before the scheduled appointment.
- Appointments canceled with less than 24 hours’ notice are considered late cancellations.
- Late cancellations and no‑shows are billed at the full service rate.
- Employers scheduling on behalf of employees are responsible for ensuring compliance with this policy.
- Repeated late cancellations may require prepayment for future services.
No‑Refund Policy
All payments made to Full Circle Labs are non‑refundable.
Policy Terms
- Payments for services—including drug and alcohol testing, DNA testing, background checks, fingerprinting, and mobile/on‑site collections—are final.
- Refunds are not issued.
How do you make sure customer information and test results are kept private and secure?
Full Circle Labs follows strict confidentiality, security, and compliance standards to ensure every client’s information and test results remain private, protected, and handled with integrity. We treat every specimen, document, and data point with the highest level of security.
If a customer needs to cancel or change an appointment, what's the process and what should they expect?
Cancellations or rescheduling requests must be made at least 24 hours before your scheduled appointment. If you cancel or reschedule within 24 hours, it will be considered a late cancellation and billed at the full service rate. By scheduling an appointment with Full Circle Labs, you acknowledge and agree to the terms of this Cancellation & No‑Refund Policy.
Committed to your trust
Our commitment to clear policies ensures a transparent and secure experience for all our clients. We strive to maintain the highest standards in every service we provide, guaranteeing your peace of mind from start to finish. Thank you for choosing Full Circle Labs.